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Fonterra

Fonterra

Oncall Design Solution

Fonterra’s contact centre in Auckland never sleeps. Custance created a colourful, airy space to inspire and motivate the customer service representatives throughout the day and night.

Located in a heritage building in central Auckland, 100 customer service staff representatives and support staff operate shifts around the clock. A predominantly young workforce, Custance created a light, colourful environment for them with specific technical requirements around lighting, heating, air conditioning and acoustic control.

Ergonomic workstations and chairs are used throughout with a flexible layout design for hot desking, while maintaining team identity through the use of bold graphics on screening.

The particular requirements of shift workers are accommodated in kitchen/breakout facilities, a ‘Quiet Room’ and a range of meeting and training rooms with sophisticated audiovisual and computing capabilities.

Key Outtakes
Uplifting space
for 24 hour contact centre
Flexible
for hot desking while maintaining team identities
1126m2
100 staff